Flow of Communication

There are two major types of communication:

1. internal communication
2. external communication

Internal communication inside an organization

Downward communication:

• it is from high level to low level
• in other words like a manager communicating with a worker
• example of mediums: memo, handbook, email

Upward communication:

• it is from low level to high level
• like a minimum wage worker communicating with the boss of the organization
• example of mediums: complaints

Crosswire/Horizontal communication:

• people of the same level communicating with each other
• example: talking face to face